CK77 Privacy Policy — How We Keep Your Data Safe

1 Introduction & Scope

This privacy policy sets out CK77's approach to the collection, processing, and protection of personal data for users of the CK77 website and mobile application.

By using any CK77 service, you agree to this privacy policy. We believe your data belongs to you — and protecting it is one of our most important responsibilities.

This policy applies to all CK77 services, products, and platforms — including the website, mobile app, live chat support, and email communications.

2 What data we collect

CK77 only collects information that is strictly necessary — nothing more. The types of data that may be collected include:

A. Information collected at registration

• Full Name & Date of Birth
• Email address and mobile number
• Residential Address
• ID Document Number (for KYC Verification)
• Chosen Username & Password (Encrypted)

B. Automatically collected information

• IP address and device type
• Browser Type & Operating System
• Time Spent on the Platform & Pages Visited
• Login & Logout Times
• Gaming history and session data

C. Financial transaction information

• Deposit & Withdrawal History
• Payment Method Type (Mobile Banking / Bank Transfer)
• Transaction Date & Amount

3 How Collected Data Is Used

CK77 uses your information only for the purposes listed below — and for no other reason:

Your consent will be obtained before sending any marketing messages. You may opt out of marketing communications at any time.

4 Who Your Information Is Shared With

CK77 never sells your personal information. However, data may be shared with third parties in the following limited circumstances:

• Game providers: Minimum data necessary for gameplay may be shared with the game provider.
• Payment Processor: The payment gateway receives the necessary information to complete transactions.
• Regulatory Authority: Data may be shared with regulatory authorities to meet legal obligations.
• Security Agency: To assist in investigating fraud or criminal activity.

Your data is never shared with advertisers or third-party marketing agencies.

5 Payment Information Security

Financial data is the most sensitive — which is why CK77 pays special attention to payment security.

• All payment transactions are processed through a PCI-DSS certified gateway.
• Card or mobile banking details are not stored on CK77's servers.
• Every transaction is end-to-end encrypted.
• Suspicious transactions are automatically flagged.
• Our AML policy is strictly followed to prevent money laundering.

6 Cookie Policy

CK77's website and app use cookies — small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security — the site cannot function without these.
• Functional Cookies: To remember your preferences and settings.
• Analytics cookies: To improve site performance (no personal data involved).

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some site features to stop working.

7 Data Retention Period

CK77 does not retain data longer than necessary. The general policy is:

• Account information: For the full duration the account is active, and 5 years after closure (for legal compliance).
• Transaction Details: 7 years from the date of the last transaction (for audit and regulatory purposes).
• Gaming history: 3 years after account closure.
• Cookie and session data: Until the session ends or a maximum of 1 year.
• Support conversations: 2 years after last contact.

8 Your rights

As a CK77 user, you have certain important rights over your own data:

To exercise these rights, contact CK77 Support. All requests will be responded to within 30 days of receipt.

9 Minor Protection

CK77 does not collect data from or provide services to anyone under 18. If a minor has registered using false information:

• Parents or guardians may notify us directly.
• The account will be closed immediately.
• Collected data will be deleted.

10 Security Measures

CK77 follows the highest industry standards to keep your data secure. Our technical and organizational security measures include:

• 256-bit SSL Encryption — For all data transmissions.
• Firewall & Intrusion Detection — To prevent unauthorized access.
• Regular Security Audits — By third parties.
• Two-Factor Authentication (2FA) — To secure your account.
• Encrypted backups — Regular and secure.
• Staff training — To promote data protection awareness.

In the event of a security breach, you and the relevant authorities will be notified within the timeframe required by law.

11 Privacy policy updates

CK77 may update this privacy policy at any time. When changes are made:

• For major changes, you will be notified via your registered email or in-app notification.
• The "Last Updated" date will always be displayed at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

12 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact CK77 Support:

• Live Chat: Click the Live Chat button on the platform — available 24/7 in Bangla.
• Email: [email protected] — Response within 24 hours.

Privacy requests will be responded to within 30 days. Complex cases may take up to 90 days — you will be informed in advance if that is the case.